How to Treat A Rude Customer

An award should go to the gate attendant at Luqa airport. A crowded
Malta-London flight was cancelled. She was the lone attendant in charge of
re-booking a long line of inconvenienced travelers. Suddenly an angry
passenger pushed his way to the desk. He slapped his ticket down on the
counter and said, "I HAVE to be on this flight and it HAS to be FIRST
CLASS".


The attendant replied, "I'm sorry sir. I'll be happy to try to help you,
but I've got to help these people first, and I'm sure we'll be able to work
something out." The passenger was unimpressed. He asked loudly, so that the
passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"


Without hesitating, the attendant smiled and grabbed her public address
microphone: May I have your attention please? May I have your attention
please?" she began. With her voice being heard clearly throughout the
terminal, she said, "We have a passenger here at Gate 14 WHO DOES NOT KNOW
WHO HE IS. If anyone can help him find his identity, please come to Gate
14."


With the folks behind him in line laughing hysterically, the man glared at
the attendant, gritted his teeth and said, "F... You!" Without flinching,
she smiled and said, "I'm sorry, sir, but you'll have to get in line for
that too."